JKC is organizing a recruitment event with IBM on 30th April 2013 at Hyderabad for 2013 pass outs

JKC is organizing a recruitment event with IBM on 30th April 2013 at Hyderabad for 2013 pass outs . Eligibility criteria, selection process details are as given below. The eligible and interested candidates can confirm their participation through the following link

� NOTE:1- Work location will be Hyderabad or Banglore.Please select your prefered location from the below links.

Those who prefer Hyderabad as work location

Click here to confirm your participation for Hyderbad location

Those who prefer Banglore as work location

Click here to confirm your participation for Banglore location

� NOTE:2- Those who don't turnup for the recruitment process after giving their confirmation are not eligible for future JKC Recruitment Drives

Job Description

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# Perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support - Internet Explorer

# Strong computer skills required �

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent

Desired Skills

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion

# Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable).

# Flunecy In Communications Skills (both spoken and written)/ soft skills

Venue:- Would be communicated to the candidates who confirm their participation